FAQs

Product FAQ

Where are OHTETA shoes made?

We are passionate and dedicated to giving young traditional shoemakers an avenue of opportunity. We are incredibly proud to have some great manufacturers in Africa and Asia. We believe this makes us unique and makes our journey even more special. 

 Our shoes are made in small workshops located in West Africa and China. We are committed to having solid and personable relationships with our manufacturers and ensuring ethical trade and excellent work conditions. Our shoes are entirely handmade without modern machinery; this allows us to offer great prices. 

Who designs your shoes?

Our Founder carefully conceptualised our shoe designs with assistance from a shoe designer. The styles are perfected and sent to our manufacturers to be brought to life.

Why do I notice slight differences in construction from one shoe to the other?

While the utmost care is taken in crafting our shoes - they are all completely handmade without machinery, adding to the beauty and individuality of OHTETA. We wholeheartedly embrace the craftsmanship of shoemaking; therefore regard the variations in our designs as unique. That being said, specific pattern differences can be due to the material type. Our leather shoes can have natural blemishes in the hides that are not manufacturing defects.

Sizing FAQ:

How do I know what size to order?

We know it can be hard to determine your shoe size online, especially when brands differ significantly. The best way to choose your size is to get an accurate measurement. Click here for a complete guide on our sizing.

Are smaller sizes available?

At the moment, we have no intention to expand our size range beyond 8UK -13 UK. 

Does OHTETA offer wide fitting shoes? 

 All our shoes are standard or narrow fit; unfortunately, we do not currently offer wide fit. As a small business, we are taking our time and have limited capacity for expansion, but we hope with time, we will be able to cater to this need.

Care FAQ:

How can I best take care of your shoes?

Taking care of your new shoes is essential. To preserve your shoes, we suggest the following:

For Synthetic material, gently clean blemishes with a damp cloth- we suggest using warm water. Do not scrub or apply significant pressure as the material can tear. After cleaning, allow your shoes to air dry. You can also apply a synthetic leather lubricant if desired.

For leather shoes, gently buffer the leather with a cotton damp cloth. With snakeskin leather, please clean in the direction of the material pattern. After cleaning, allows your shoes to air dry.

To preserve the life of the shoe sole, avoid uneven and rough surfaces as possible.

We suggest when you are not wearing your shoes that, you keep them in the OHTETA duster bag they arrive in

Orders FAQ:

I haven't received an order confirmation? 

If you haven't received your order confirmation- please check your spam. Unfortunately, some of our mail can end up in spam; if you still can't locate it, please get in touch with us at hello@shopohteta.com. 

Where is my order? 

Please allow up to 2 business days before your order is ready to be shipped. Once your order has been shipped, you will receive a confirmation email with your Royal Mail tracking number.

Click here to track your parcel using your tracking number 

Can you change or cancel my order?

If you would like to change/cancel your order, you can contact us at hello@shopohteta.com. We can not make any changes after the item has been shipped. 

Shipping and Returns FAQ:

How much do you charge for shipping?

Please click here for more information on our shipping procedures.

Can I return or exchange something?

Please click here for more information on our returns policy.

What if my items are damaged or defective?

We do a final quality check on all our products before shipping your order, but if you ever receive a damaged or defective item, please let us know at hello@shopohteta.com within five (5) days of receipt of your order.

Are returns free?

Unfortunately, we do not offer free returns at this time. Customers are responsible for return shipping fees, and refunds exclude initial shipping costs.

What if I forgot to include my proof of order?

The proof of order is essential as it notifies us of who to refund. If you have forgotten to include this slip, please let us know at hello@shopohteta.com